How did a local shop help a soldier make it to deployment? When a part we sold failed on a Dodge before a soldier's deployment, we made it right right away. Western Mass News covered the story, and we're grateful for the support.
What happened
A customer was getting ready to deploy with the Army. The part we'd installed on his Dodge went bad. We sold it to him, so we owed him a fix, and fast.
Why we went the extra mile
Normally we'd give a customer a rental while a new part arrived. His deployment meant the usual answer wouldn't work. We did what we had to do to solve it quickly, so he didn't carry that worry onto the plane.
Why it's personal to us
For us, it's not just business. Customers work hard for their money, and they expect value. If we sell a part that fails, it's the right thing to make it right.
The response
Western Mass News heard the story and shared it, and it spread. People reached out to support him and his family. We're thankful to everyone who did, and to all active duty military and veterans.
Questions we hear
What happens if a part fails?
We take care of it. Repairs carry our 3 year 36,000 mile warranty, and we'll explain how it applies.
Do you work on Dodge vehicles?
Yes. See our Dodge repair page.
How do I book?
Book online or call the shop. We're open Monday to Friday, 7:30 to 5.
Need a shop that treats your car like it matters? Visit our West Springfield page or book online.
