I’ve never been very fond of the expression “It’s just business” because for the staff here “It’s personal”. We show up everyday and give 110%. We reach this goal by making it a habit to go out of our way for every single customer that comes through the door, every single day. For the customer it’s also personal because they’re spending their hard earned money at an auto repair shop on their vehicle and want value for that. The only thing we’re always looking for in return is that the customer’s like the level of service we provided and that they return.
This story actually originated about a week ago in an earlier blog post. It turns out that Western Mass News heard about the story and wanted to give us a “pat on the back” for going the extra mile….. literally! The story went viral.
Take a minute and watch;
In all reality we give this level of service to everyone. But we can all agree that the circumstances surrounding this Dodge Repair were much different than what we’re used to seeing. I can’t even imagine the level of anxiety that Bryan faces when getting ready to deploy. I stress out when I drop my kids off at daycare and I know I’m going to see them in a few hours. Can you imagine knowing you have to go to a job where you won’t see your family for 6 months, 1 year, and unfortunately sometimes never again…..? The staff here just didn’t want to add to that anxiety and needed to do whatever we could to make the situation right, immediately.
Not to mention that Army or no Army, he paid for a service. The part went bad and we sold it to him. We needed to make that right because it’s the ethical thing to do. Normally we would have just put the customer in a rental car until the new part came in but due to his deployment the solution had to be a little more outside the box than that. So we did what we had to do to make it right. It was/is truly flattering to be acknowledged for our efforts in this way.
I just really want to express our sincerest “Thank you” to everyone that reached out to Bryan and his family to show support for all he does to help protect our freedom. “Thank you” to Western Mass News for sharing Bryan’s story. Last but not least “Thank You” to all of our Active Duty Military and Veterans, for all that you have done and continue to do for our country. We hope that this story will help influence others to go out of their way for someone without expecting anything in return.