Auto Repair Built Around Doing the Job Right
Precision Auto Repair has been serving drivers since 2005. What started as one independent repair shop has grown into two locations serving Western Massachusetts and Northern Connecticut.
We’ve grown by focusing on the things that matter: fixing vehicles correctly, explaining repairs clearly, and standing behind our work. Today, our customers are backed by a 3 year, 36,000 mile warranty on qualifying repairs, a lifetime installation guarantee, online scheduling, payment options, and a team that’s here when they need us.
We’re proud to have been voted Best Auto Repair in West Springfield for 10 years, but we’re even more proud that much of our growth has come from repeat customers, referrals, and families who’ve trusted us with their vehicles for years.
Precision Auto Repair is still independently owned, and we’re continuing to grow with the same goal we started with in 2005: take care of people, do great work, and build relationships that last.
Meet the Team
Precision Auto Repair is powered by experienced technicians, service advisors, and managers who care about doing the job right.
Our team uses modern equipment, ongoing training, and proven repair processes to diagnose problems accurately and make complete repairs. We’ll explain what your vehicle needs, answer your questions, and help you make the right decision for your vehicle.
Our goal is simple: fix it right, stand behind our work, and make auto repair easier.
CEO & Founder
James
James has been an automotive technician for nearly 30 years and earned his Master Technician certification nearly two decades ago. He founded Precision Auto Repair in West Springfield, MA in 2005 and has grown it into one of Google’s top rated independent repair shops, named Best Auto Repair Shop in West Springfield for 10 years running.
Outside the shop, he enjoys time with his family, fitness, and the outdoors.
Shop Foreman | South Windsor, CT
Steve
Steve is a Master Automotive Technician with more than 30 years of experience and a reputation for consistent, high-quality work. He helps lead technician training alongside Ricardo, with a strong focus on process, diagnostic accuracy, and critical thinking.
Outside the shop, Steve enjoys time with his wife and two daughters, house projects, and riding his motorcycle.
General Service Manager
Nick
Nick brings more than a decade of automotive experience to Precision Auto Repair and serves as Service Manager. He focuses on systems, communication, and accountability to strengthen operations, support technicians, and deliver a great customer experience.
Outside of work, Nick enjoys time with his wife, their two Yorkies (Bear and Otis), traveling, and watching crime shows.
Technician
Alex
Alex is an Automotive Technician with nearly a decade of experience and a reputation for dependable, well-rounded work. A local to the area, he continues to grow his skills across the shop and takes pride in quality workmanship and a positive attitude.
Outside of work, Alex enjoys day trips and spending time with family, friends, and his Australian Shepherd, Ollie.
Shop Foreman | West Springfield
Ricardo
Ricardo is a Master Automotive Technician with over 25 years in the industry and a passion for developing the next generation of technicians. He built and leads Precision’s technician development program, creating structured training that turns apprentices into confident professionals.
A proud husband and father of six, he’s a first-generation American from the Dominican Republic.
Service Manager | South Windsor, CT
Austin
Austin started at Precision Auto Repair as a detailer and worked his way up to Service Manager. With years of customer service and dealership experience, he leads our South Windsor team with a focus on communication, quality, and a great customer experience.
Outside of work, Austin enjoys graphic design, traveling with family, and spending time with his wife.
