A customer centric approach to Auto Repair in West Springfield, MA
Our company was started in 2005 by the Founder and President James Stephenson. With a strong mechanical background, Automotive Repair Master Certification, and a whole lot of drive he took a chance and opened a small Auto Service Center and Auto Repair Shop in West Springfield, MA. The shop is named Precision Auto Repair and back then it was located on Bosworth Street in West Springfield, MA.
This small Car Repair shop in West Springfield, MA was the perfect launching pad for what was later voted Best Auto Repair Shop in Springfield, MA (3 years), voted "The Best Auto Repair Facility in West Springfield, MA (5 years in a row and counting), featured in Ratchet and Wrench Magazine, and Precision Auto Repair received Google's Top Rated award 4 years in a row. Which is the top 2% in the entire country.
Then there's the various Customer Service awards they won... On top of the various local charities they continually enjoy donating to. As you can see, it's nothing short of amazing to see what this company has been able to accomplish.
The History of Award Winning Service
Early on James began to develop and implement systems in the business that allow for an incredibly high quality service that is better and faster than his competition. These systems allow for much more communication with the customers. Which makes us much more transparent than the typical Auto Repair Shop.
What he realized early on is that if he could stay in touch with his customers and keep them informed and educated about their vehicle, then it would be much easier to build the level of trust that's required for any healthy relationship to flourish. Especially in an industry that is shrouded with a mystique that “all shops are dishonest”. James knew immediately that Precision Auto Repair needed to stand apart from the rest.
All of that hard work and vision paid off! Precision Auto Repair in West Springfield, MA outgrew their first location in just under 1 year and moved to a larger facility across the river at 70 Union Street in Springfield, MA. The new facility allowed the team to expand while continuing to share the same initial principles that helped sculpt the culture that is present at Precision Auto Repair and Sales.
In the summer of 2014 James saw a need for further expansion and after careful consideration he set his sights on moving the Auto Repair business back to West Springfield, MA. When asked about the move James commented:
“I grew up there... Plus, we need a new facility. One that's set up to handle a slightly higher volume so we can get more people in right away. No one likes to wait for service when they need it now. I know I don't.”
James and his team completed the process of moving Precision Auto Repair and Sales to the current location of 12 South Boulevard West Springfield, MA at the beginning of September 2014. The facility is located near the center of town on Route 20 in West Springfield.
The vision and culture that James and his team share has not changed. In just over 15 years Precision Auto Repair is now an industry leading independent Auto Repair Shop. Paired with a team that continues to give back to the community while building and maintaining relationships with the people around them.
“Repairing vehicles is fun and easy,
helping people is the reward….”
- James Stephenson/ President, Precision Auto
“Our mission is to be an asset to our community while consistently exceeding our customers’ expectations. We provide exceptional customer service, unparalleled honesty, integrity, availability, product knowledge, and use quality parts at a fair price.”
Bottom line, we do whatever it takes to see that your vehicle is serviced properly and fixed right – the first time.
Our facility offers state-of-the-art computer technology to ensure Accurate Dealer Level Testing, Friendly Service, and a clean shop. We also provide a service guarantee in writing of 3 years, 36,000 miles Nationwide and 12 months of free roadside assistance on parts and labor for most repairs.
Our highly skilled Master Technicians offer comprehensive knowledge and experience based on years of training and experience. You can rest easy knowing that your car will be handled with the latest diagnostic equipment, professionalism, and that everything done to your car will be explained to you in layman’s terms. We then put everything in writing and keep computerized records to ensure that all of your vehicle information is accurate and organized.
Want to know more about what we can do for you? Check out our “What Sets Us Apart From Our Competition” page.
Waiting on Repairs Can Cost You More
Here at Precision Auto Repair we're firm believers in the fact that Auto Repairs cost less when spotted early. Preventive Maintenance is the key to lower repair bills.
Below are some examples of customers that waited a little too long....