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About Us

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Our Story...

A customer centric approach to Auto Repair in West Springfield, MA

At Precision Auto Repair, we are dedicated to providing top-quality auto repair services to our customers in Western Massachusetts and Northern Connecticut. Our company was founded in 2005 by James Stephenson, who has a strong mechanical background and Automotive Repair Master Certification.

We started out as a small car repair shop in West Springfield, MA and quickly gained a reputation for our attention to detail and commitment to customer satisfaction. Our hard work paid off, and we have been voted Best Auto Repair Shop in Springfield, MA (3 years) and "The Best Auto Repair Facility in West Springfield, MA" (9 years in a row and counting). We have also been featured in Ratchet and Wrench Magazine and received Google's Top Rated award 5 years in a row, which is in the top 2% in the entire country.

At Precision Auto Repair, we offer a wide range of services including Oil Changes, Brake Repairs, Engine Diagnostics, Transmission Repairs, Suspension Repairs, and more. Our team of Experienced Automotive Technicians use state-of-the-art equipment and the latest techniques to ensure that your vehicle is running at its best.

We also understand the importance of communication and transparency in building trust with our customers. We are committed to keeping you informed and educated about your vehicle, so you can make informed decisions about repairs and maintenance.

In addition to our dedication to providing high-quality Auto Repair Services, we are also committed to giving back to our community. We enjoy supporting local charities and making a positive impact in the lives of those around us.

The History of Award Winning Service

At Precision Auto Repair, we understand that trust is a key component in any relationship, especially in the Auto Repair industry. That's why we have implemented systems that allow for more communication and transparency with our customers. We believe that by keeping our customers informed and educated about their vehicle, we can build the trust that is necessary for a healthy relationship to flourish.

Early on, James realized the importance of this and took steps to set Precision Auto Repair apart from the competition. His hard work and vision paid off, as we quickly outgrew our first location and moved to a larger facility across the river. This allowed us to expand our services while continuing to share the same principles and culture that have made us successful.

In 2014, after careful consideration, James decided to move the business back to West Springfield, MA. The new facility, located at 12 South Boulevard, is set up to handle a higher volume of customers and offer faster service. We understand that no one likes to wait for service when they need it, and we strive to get our customers in and out as quickly as possible.

At Precision Auto Repair, we are committed to giving back to the community and building relationships with our customers. We are proud of the reputation we have built over the years and look forward to serving you and your vehicle's needs. Our team is dedicated to providing high-quality service and ensuring that your vehicle is running at its best. Thank you for choosing Precision Auto Repair.

“Repairing vehicles is  fun and easy,
helping people is the reward….” 
                                                                   - James Stephenson/                                                                                                          President, Precision Auto

“Our mission is to be an asset to our community while consistently exceeding our customers’ expectations. We provide exceptional customer service, unparalleled honesty, integrity, availability, product knowledge, and use quality parts at a fair price.”

At Precision Auto Repair, we are committed to providing our customers with the highest level of service and quality. We understand that your vehicle is a major investment and we take the responsibility of maintaining and repairing it seriously. Our goal is to see that your vehicle is serviced properly and fixed right – the first time.

Our facility offers state-of-the-art computer technology to ensure accurate dealer level testing, friendly service, and a clean shop. We also provide a service guarantee in writing of 3 years, 36,000 miles nationwide and 12 months of free roadside assistance on parts and labor for most repairs.

Our highly skilled Master Technicians offer comprehensive knowledge and experience based on years of training and experience. You can rest easy knowing that your car will be handled with the latest diagnostic equipment, professionalism, and that everything done to your car will be explained to you in layman’s terms. We also keep computerized records to ensure that all of your vehicle information is accurate and organized.

 

We understand that choosing an auto repair shop can be a difficult decision, which is why we invite you to check out our "What Sets Us Apart From Our Competition" page on our website. We are confident that you will see the difference that sets us apart from other shops in the area.

Thank you for considering Precision Auto Repair for all of your vehicle's needs. We look forward to serving you.

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