top of page

Bob, Precision Auto Customer Since 2007

Shelia recounts her experiences
with Precision Auto over the years and explains why she recommends them to all of
her friends and family. 

"I wouldn't think of going somewhere else”

Shelia recounts, that after her father had taken his Ford Freestyle to multiple dealerships for a leaky vent with no signs of finding the cause, he finally decided to take his car to Precision Auto. Since Precision Auto was able to find the cause of the leaking vent and repair it successfully, they both decided that Precision was going to be his new auto repair and maintenance shop, Shelia recounts that he said, “well, I’m coming here and that was good enough for me, so I followed my dad here (Precision)! I basically went wherever my dad went.”


Transparency and Reassurance

Shelia loves that Precision Auto never tries to sell anything that the car doesn’t need and always takes the time to explain what’s going on. Along with a thorough explanation, Shelia likes that they also send customers a text message report indicating that the car has been reviewed and what the results are, putting her anxiety at ease, “Precision Auto checks everything and sends a detailed report to my phone.” 


Sheila noted that the staff is always friendly, knowledgeable, and goes above and beyond to make sure that her car runs smoothly, “they are very thorough, and I know that I am going to be safe and anybody else in my car is going to be safe.” She also knows the importance of integrity, “they care about their customers.”


High Customer Satisfaction

Shelia’s been a loyal customer since 2016 and recommends the shop to her friends and family. She’s grateful for the peace of mind that comes with knowing her car is in good hands and lets people know about their commitment to their Auto Repair Warranty, “if something breaks, their work is warranted. If it’s in that warranty period, it’s going to be covered!”


Precision Auto has become like family to Sheila, and she trusts them completely with her car. She knows that they will always go above and beyond to make sure her car is running smoothly, “They are the first people that I call.”

Precision Digital Multipoint Inspection


At Precision Auto, we're always looking for ways to improve our customer's experience and transparency in our repair process, that's why we're proud to offer a Precision Digital Multipoint Inspection, our vehicle text message report system. This innovative feature allows you to receive your car's health report right on your phone. No more waiting for the mail or trying to remember when your last maintenance check was.


As a Precision Auto customer, you'll automatically gain access to our Digital Multipoint Inspection feature and receive regular updates on your car's health. We'll keep you informed about everything from your tire pressure to your engine health. This feature is incredibly convenient, easy to use, very transparent, and comes at no additional cost to all customers at Precision Auto Repair

The best car repair shop near me west springfield ma

Waiting on Repairs Can Cost You More

Here at Precision Auto Repair we're firm believers in the fact that Auto Repairs cost less when spotted early. Preventive Maintenance is the key to lower repair bills.

Below are some examples of customers that waited a little too long....

brakes west springfield ma brake rotor w
bottom of page